Training & Support
We help you get the best out of your systems.
When you have a new telephone system it can mean new opportunities and new ways of working and you can accelerate adoption within your business with the right training and guidance. To help you adopt fresh practices and processes, we include training on all new installations. All of our training staff are employed by NT Voice & Data and work closely with our professional services team to ensure all our training material is technically up to date.
Our training ranges from handset training, reception console training, contact centre software training and system maintenance training. We can provide training in all aspects of your new telephone system, whether you require training for your IT teams or general users of the system. Our professional services and support team can provide training to you at a user or administration level, or even provide a consultative service to address shortfalls in knowledge around the business.
User Training Videos
We understand the importance of training your staff, however we also know that from time to time this can become challenging due to staff turnover, your time and also the end users time. To help we have put together a list of key videos which can help you teams utilise their phone system. Should you wish to receive on site training this can be arranged by contacting your account manager.
Click the bullet points below to be directed to the video tutorials.
Wildix Products Video Tutorials
Collaboration Video Tutorials
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First time accessFirst time access
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Conference callConference call
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Call pickupCall pickup
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Call recordingCall recording
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Call transferCall transfer
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Call transfer via BLF keys using Drag&DropCall transfer via BLF keys using Drag&Drop
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Call transfer via BLF keys using Drag&DropCall transfer via BLF keys using Drag&Drop
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Call forwarding to VoicemailCall forwarding to Voicemail
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Custom geolocationCustom geolocation
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Web pushWeb push
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Custom user statusesCustom user statuses
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Call forwarding rulesCall forwarding rules
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Setting up BLF keysSetting up BLF keys
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Mobility extensionMobility extension
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Ring only active device - select device for incoming callsRing only active device - select device for incoming calls
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Continuity - pass active call to another deviceContinuity - pass active call to another device
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Set presence of another userSet presence of another user
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Call intrusion (barge, listen, whisper)Call intrusion (barge, listen, whisper)
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Sticky notes: Post-It, Call me back, personal reminderSticky notes: Post-It, Call me back, personal reminder
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Drag & Drop call transfer on Touch screenDrag & Drop call transfer on Touch screen
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Pause call recordingPause call recording
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Start a web video conferenceStart a web video conference
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Screen sharingScreen sharing
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Two factor authenticationTwo factor authentication
Desk Phones Video Tutorials
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Identities featureIdentities feature
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Colleagues' presence monitoringColleagues' presence monitoring
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Ringtone playback for BLF ColleagueRingtone playback for BLF Colleague
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Voicemail PIN protectionVoicemail PIN protection
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BLF Contact CenterBLF Contact Center
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Vision & Touch MonitorVision & Touch Monitor
Kite
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Start a call from Collaboration to Kite userStart a call from Collaboration to Kite user
Wildix Business Intelligence Features
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WBI Feature - Caller name pronounced via TTS when callingWBI Feature - Caller name pronounced via TTS when calling
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WBI Feature - IVR with Voice Control using ASRWBI Feature - IVR with Voice Control using ASR
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WBI Feature - Personal assistant via TTS (Voice AI)WBI Feature - Personal assistant via TTS (Voice AI)
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WBI Feature - Automated Attendant via ASR (Dial by name)WBI Feature - Automated Attendant via ASR (Dial by name)
iOS / Android apps
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Control W-AIR Headset and other devices from iPhoneControl W-AIR Headset and other devices from iPhone
Horizon Video Tutorials
Collaboration Video Tutorials
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Horizon Collaborate Remote WorkingHorizon Collaborate Remote Working
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Collaborate Client Part 1 End UserCollaborate Client Part 1 End User
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Collaborate Client Part 2 End UserCollaborate Client Part 2 End User
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Collaborate Client Part 3 End UserCollaborate Client Part 3 End User
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Collaborate Guest Client Overview End UserCollaborate Guest Client Overview End User
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Horizon Collaborate Provisioning BeginnerHorizon Collaborate Provisioning Beginner
Handset Video Tutorials
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Horizon Handset FAQsHorizon Handset FAQs
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Polycom Chapter 1: Handling Calls (End User)Polycom Chapter 1: Handling Calls (End User)
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Polycom Chapter 2:Transferring a Call (End User)Polycom Chapter 2:Transferring a Call (End User)
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Polycom Chapter 3: Searching the Company Directory (End User)Polycom Chapter 3: Searching the Company Directory (End User)
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Polycom Chapter 4: Redialling a Number (End User)Polycom Chapter 4: Redialling a Number (End User)
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Polycom Chapter 5: Placing a Call on Hold (End User)Polycom Chapter 5: Placing a Call on Hold (End User)
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Polycom Chapter 6: Making a Call (End User)Polycom Chapter 6: Making a Call (End User)
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Polycom Chapter 7: Do Not Disturb (End User)Polycom Chapter 7: Do Not Disturb (End User)
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Polycom Chapter 8: Conference Calls (End User)Polycom Chapter 8: Conference Calls (End User)
Why Choose NT Voice & Data Solutions?
We Use Our Own Engineers
Experienced, Accredited and friendly In-house technical team with nationwide coverage.
Customers Stay With Us
We have been accredited with the prestigious “Partner in Customer Excellence” award by one of our main partners and keep the Customer Experience at the core of everything we do.
A Dedicated Account Manager
You have an experienced account manager on hand whenever you need some assistance.
Staff Longevity
The team at NT Voice & Data are loyal and many have been with us for years, which brings a wealth of knowledge and experience.