8x8 Unified Communications
Connect, collaborate and chat - from anywhere.
UCaaS from 8×8: get the market-leading solution for
business voice, video meetings, team chat and more.
Optimise each interaction for higher productivity
and customer satisfaction, with all your business
communications in one place.
To do their best work, your people need the best communications technology. The 8×8 eXperience Communications Platform™ fuses business telephony, video meetings and team messaging on your PC, smartphone, or web browser.
Empower your team to communicate and collaborate with colleagues, customers, and suppliers in complete confidence and security, while building meaningful business relationships and inspiring customer trust. As a renowned innovator in cloud communications, it’s small wonder 8×8 has been a Gartner UCaaS Magic Quadrant Leader for 10 years running.
All your contact centre channels, together in the cloud.
Stay ahead of your customers’ changing expectations with fluid, responsive communication across voice and digital channels – with advanced analytics and intelligent call routing.
Transform your customers’ experience and boost productivity with a cloud-hosted, omnichannel contact centre from seven-time Gartner Magic Quadrant challenger 8×8. 8×8 equips your agents with a wealth of advanced call management features including Automatic Call Distribution, Interactive Voice Response and more, while allowing them to switch between voice and digital channels (email, SMS, social and more) on one intuitive interface.
Meanwhile, a range of customisable, dashboard-based analytics equip your leaders with vital insight to optimise customer experience and identify training needs.
8x8 Features & Benefits
XCaaS: One Platform. Every communications experience
Bring your customers and people closer together, with eXperience Communications as a Service. Only from 8×8.
A powerful combination of CCaaS, UCaaS, and embedded communications, allowing your business to respond as one to the needs of each customer.
eXperience Communications as a Service (XCaaS) is based on a fundamental insight: that great customer experience and great employee experience go hand-in-hand. The solution? Bring together cloud-native contact centre, voice, team chat, meetings and embeddable communications on one unique, silo-free platform, for truly effortless engagement.
XCaaS empowers your team to deliver differentiated customer experiences, enhanced by integrated data and analytics, boosting productivity on a worldwide scale. It’s also secure, data-compliant and highly cost-effective, with open APIs for wider integration and cast-iron SLAs to give you total peace of mind.
How could XCaaS transform your business? Read on to get the full picture
8x8 and Microsoft Teams: meet the ultimate power couple.
Take the capabilities of Microsoft Teams to a whole new level, with global direct routing, contact centre, SMS and more.
Microsoft Teams is the number one employee collaboration hub for businesses around the world.
If you’re one of them, why not go one step further and add 8×8’s omnichannel communications to your Teams interface? Thanks to a combination of Direct Routing integration and the 8×8 Voice for Microsoft Teams app, your familiar Teams interface can seamlessly incorporate international PSTN voice calling, along with full 8×8 Contact Centre functionality if required.
The result? A complete communications solution in one unified workflow
- End-to-end encryption is just the beginning. 8×8 is certified to the most rigorous compliance standards.
- 8x8s network is backed by the first platform-wide 99.999% uptime SLA and 35+ public and private data centres.
- Make every decision smarter with unified journey analytics across every employee and customer interaction.
- Supercharge business and CRM apps like Microsoft Teams and Salesforce to accelerate every workflow.