As part of the core Wildix business communications package, x-caracal is an evolved dashboard, which can be used to track your customers and leads, with built-in business intelligence tools.

With x-caracal, you can care for your customers in real time. The solution gathers data from the lead generation tool (WebRTC Kite or Wizywebinar) and the lead management tool (x-bees) to provide you with both standard and customised reports.

x-caracal is much more than an average call reporting system: it allows you to care for and control the performance of your sales team.

Companies waste money when they waste time. X-caracal provides both standard and customised reports to satisfy any requirement and lets you keep track of time-wasting activities.

Call center monitoring tools are implemented to improve customer satisfaction. However, there are two problems with most call analytics software.

They are:

• Too heavy to install and to use (which makes them out of reach for SME).
• Not integrated with the company phone system, providing you only with partial statistics (mobile devices of agents are not monitored).