Wildix Interviews NT

Yes, NT V&D have been Wildix Partners since 2020 and regularly appearing on Wildix’s global podium of best quarterly and yearly achievers.

At a recent Wildix Partner Day, Wildix interviewed our very own Mark Beardsley. Having worked with Wildix for several years, we’ve seen lots of changes as Wildix have grown.

 So what makes Wildix different for Mark?

“Wildix has kept up with the competition, but most importantly, the company listens and responds to feature requests that we’ve asked for,” says Mark. “It’s kept several of our customers happy who really needed those improvements made. Things like scheduled reporting on CDR-View and x-caracal for the contact centre market are very useful. These enhancements are great extra features that are relatively low-cost and have helped us to win business.”

Wildix continues to develop features on the platform

This allowing customers to upgrade as features are added. This means that customers can see the ongoing development, happy to know that any issues will be addressed. “Ultimately,” states Mark, “that’s what we want to do — have happy customers.”

The stability of the solution and the added value that Wildix offers keeps customers coming back. Mark explains: “We’ve been a partner for 3 ½ years, and we’ve been engaging with customers who have now come to the end of their initial three-year term. We’ve only lost one customer and that was purely a price driven decision.

NT V&D construct highly tailored solutions for our customers, and this ensures customers get exactly what they need. Wildix’s sheer number of integrations and open APIs are a critical part of this, delivering the flexibility needed. “When we chose to partner with Wildix, the open APIs were crucial,” states Mark. “My engineers find that the documentation for Wildix is very good along with the support, whereas with other companies, they can be very rigid, and it’s difficult to get support.”