In today’s digital landscape, cybersecurity is not a luxury—it’s a necessity. In 2024, half of UK businesses (50%) and around a third
Unified Comms enhance guest hospitality experiences - how?
As a hotel, motel, hostel or B&B, swift and clear communication between hospitality staff and guests is essential.
From contacting staff about a booking, to room to room calling, how your guests make requests and how your staff provide customer service can make the difference between a good holiday and a great one.
How can this be achieved? Unified Communications connect all the tools needed by staff and guests alike and allow staff to focus on the hotel and providing excellent customer service.
Benefits of Unified Comms for Hotels
Unified Comms Solutions help enhance their operational efficiency, improve guest experiences, and stay competitive in the hospitality industry.
By integrating various communication channels, hotels can offer seamless and prompt guest services; features like instant messaging, video calls, and mobile apps enable staff to respond quickly to guest requests, leading to higher satisfaction and positive reviews. Engaging with guests through their preferred channels, whether it’s via email, SMS, or even social media helps to build stronger relationships by addressing concerns promptly and personalizing the guest experience.
Tools like video conferencing, team messaging, and shared documents, employees can coordinate tasks more effectively, ensuring smooth operations and timely service delivery.
One benefit of consolidating various communication services into a single platform is that hotels can reduce costs associated with maintaining multiple systems. UC solutions from WIldix and 8×8 are completely adaptable and come with scalable pricing models, allowing hotels to pay only for what they use and easily adjust as their needs change.
Cybersecurity and data protection is always at the forefront of minds, especially with the various leaks and issues some larger companies have seen of late. United Comms providers offer robust security features to protect sensitive information and ensure compliance with data protection regulations. This is particularly important due to the significant amount of personal and payment information received daily from guests.
Preparation is the key, with Disaster Recovery plans available from NT. In case of an emergency or system failure, hotels can quickly switch to backup communication methods, ensuring that guest services remain uninterrupted.
As established partners of both Wildix and 8×8, we can help you choose the right systems for your hotel. Bespoke and adapted to your needs and requirements, and helping you provide the customer service and experience your guests deserve.
Please speak to one of our team today to discuss how NT can help your hotel, whatever its size. Call 01623 687750, email sales@ntvd.co.uk or complete our contact form HERE.
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