In today’s technologically advanced world, exceptional customer service can, and should be, the norm. In this article we take a look at how to provide
What is Speech Analysis? Speech continues to be a preferred channel of communication when contacting a business. Are you making the best use of your
Why is CX So Important? Are you fed up of impersonal services which take forever to get connected to an actual human? Do you hate
Market Leading Solutions From 8×8 Here at NT Voice & Data, we are excited to introduce our new partners, 8×8! We are now able to
Unifying Communications At Your Fingertips In a previous blog we looked at the advantages of cloud-based platforms, detailing the differences between UCaaS and CCaaS. These
Looking back on the year 2022. And so the year seems to have effortlessly slipped through autumn and heading straight for winter. As the year
Future-proof your communications Communications platforms are fast becoming the way of the future. By enhancing customer/employee experience and boosting productivity they are proving to be
Refresh Efficiency and CX Is your company running as efficiently as you would like? Would you like to save time in key daily processes whilst
Calling all SME’s, using UCaaS, VoIP and IVR could help you improve your CX! Confused? Use of acronyms seems to have skyrocketed over the
How to Improve Customer Experience with your Phone System Your phone system is a useful tool for both you and your customers – It’s a
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