NT Voice & Data Solutions and 8×8

January 20, 2023

Market Leading Solutions From 8x8

Here at NT Voice & Data, we are excited to introduce our new partners, 8×8!

We are now able to provide their products and services to our customers. 8×8 offers cloud communications platforms that allow for smarter working, guaranteed reliability, seamless integration, and enhanced customer experience (CX)/employee experience (EX).

We are confident you are going to love these products as much as we do. Take a look at some of the features on offer from 10-time Gartner Magic Quadrant challenger 8×8.

Connect, collaborate and chat - from anywhere, with UCaaS

UCaaS by 8×8 is the market-leading solution for unifying data communications allowing you to combine voice, video, chat, SMS and contact centre all in one easy-to-use platform.

Enjoy cloud-hosted calls with award-winning clarity, free internal calls, convenient payment plans and international free calling zones. Benefit from seamless switching between secure video meetings, team messaging, file sharing and much more. All while empowering your team with the tools they need to work smarter and from anywhere in the world.

Enhance your Customer Communications with CCaaS

CCaaS connects all your contact centre needs together in the cloud, allowing you to stay ahead of your customers’ changing expectations with advanced analytics and intelligent call routing.

With 8×8 and CCaaS, your team can quickly respond to any enquiry across voice and digital channels – enhancing CX and boosting productivity. The platform provides a wealth of advanced call management features including Automatic Call Distribution and Interactive Voice Response.

Plus, makes available a range of customisable, dashboard-based analytics, providing an invaluable window into operations which are vital to optimise customer experience and identify training needs.

XCaaS – One Platform, Every Communications Experience

eXperience Communications as a Service is 8x8s powerful combination of CCaaS, UCaaS, and
embedded communications. Providing the ultimate service for your business and combining all your needs on one secure, cloud-hosted platform.

Think seamless external and internal communications with over 50 third-party integrations, including Microsoft Teams!

Imagine the productivity capabilities of your business with XCaaS empowering your team to deliver differentiated customer experiences, enhanced by integrated data and analytics. It’s also secure, data-compliant, and highly cost-effective, with open APIs for wider integration and cast-iron SLAs to give you total peace of mind.

Give Teams a Voice

With Microsoft Teams being the number one employee collaboration hub for businesses around the world, it makes sense to enhance its features further and add 8×8’s omnichannel communications to its interface.

Unify your workflow by combining international PSTN voice calling and 8×8 Contact Centre functionality to your familiar Teams interface. Enable your team to effortlessly switch between voice and digital channels with the touch of a button, saving valuable time and enhancing experience. 8×8 with Teams also provides other features such as customisable analytics, eFax, Call Queue log-in and unified voicemail.

NT Voice & Data and 8×8 are working together to improve productivity, unity and CX in businesses nationwide. Could a data communications solution benefit your business?

If you would like to know more about 8×8 or for friendly expert advice, please get in touch with our team today: 01623 687750, sales@ntvd.co.uk or use our contact form.