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Working from home has been a reality for most of us since March, but with ease of lock-down restrictions and staff returning to office gradually, it now feels like the perfect time to consider whether current technology is fit to tackle this ‘new normal’ way of working. If the job is to stay ‘remote ready’ and versatile, then what are the most successful ways to keep our teams connected?
The ability, as a business, to make and receive calls from multiple locations has been a common request for some time. However, in the current climate, this need has most likely become essential to ensure business continuity.
Moving to a cloud-based system will undoubtedly meet this requirement, allowing your employees to work without complications or restrictions, whether at home , in the office or on the road. Fully future-proof and easy-to-use, cloud based phone systems do not require complicated wiring and handsets can be connected via WIFI. This results in a device that is completely portable for the user, able to go wherever they go, making for a much more seamless and hassle-free remote and flexible working experience.
Are you concerned about compromising your customer service standards during this time? There’s no need for that. Cloud phone systems allow employees to easily transfer calls to one another, providing the best customer experience in their class. Staff can use the Presence function to check when colleagues are available, integrate with your CRM systems to easily access customer data and replicate their desk phones on their business mobiles. Plus, you can still make the most of the traditional phone system features, including call recording and reporting, as well as on-site marketing and auto attendance.
Plug and play handsets have been designed with flexibility in mind, which is why they are easily connected to your mobile business. Cloud phone systems can be paired with your business mobile, effectively turning your mobile device into an extension of your phone system. This allows even more flexibility, especially for staff members who spend a lot of time on the road but still need access to it.
With fragmented teams, it is essential to remain in regular contact with each other. Video conferencing, once perceived as a solid alternative to face-to – face meetings, is now a vital tool for communication. With premium video conferencing platforms that allow up to 25 participants, teams are able to have regular catch-up sessions that are far more engaging than traditional audio conferencing.
Furthermore, video conferencing allows more interaction than traditional audio calls, as the screens can be shared and the team members can really get involved, which in turn promotes a sense of inclusion that you simply can’t get from a phone call or email. Plus, video conferencing meetings can be recorded, which means that they can be easily referred back to. Video conferencing may be used for informal team meetings, as well as for more formal meetings, to make decisions that would otherwise be made in person. After all, there’s nothing better than a video call from the upbeat team to keep your teams motivated and engaged! Plus, it offers some normality for those who are not used to working remotely.
One of the main benefits of video conferencing is that it can be conducted from anywhere. Your staff may choose to take part in a video conference on their desk phone, if they have these capabilities, or on their business mobile devices.