It’s unsettling to see that cyber-crime raised significantly throughout the Covid-19 pandemic. In fact, it’s reported, that currently there is a data
Case Study: Rimmer Bros
Rimmer Bros Celebrates Tech Journey with Trusted Support from NT Voice & Data Solutions
Established in 1982, Rimmer Bros is the UK’s leading family run car parts and accessories supplier, specialising in British cars such as Triumph, MG, Rover, Mini, Land Rover, Range Rover and Jaguar. NT Voice & Data Solutions has helped this well-established British auto parts company for over twenty years, supporting them with their technology journey and becoming their trusted comms advisors.
When the Covid-19 pandemic struck, Rimmer Bros needed an efficient communication solution that would allow them to manage their customers and colleagues’ communications whilst some team members worked remotely. The technology needed to be easy for staff to adopt. This can be a difficult proposition for small to medium sized business so, more than ever, Rimmer Bros needed bespoke support for their unique needs.
Richard Caunt, General Manager at Rimmer Bros, explains how NT V&D have always gone above and beyond when they’ve needed support in the past and why it was an obvious choice to engage with NT V&D to manage their home working needs.
Richard was thrilled that more than 20 staff were able to have a home working solution that includes a Multimedia Contact Centre. He explained how switching to their solution ensured constant availability from the home office.
The multimedia Contact Centre has brought all media into one channel and includes Voice, Email which is integrated with office 365, and Web Chat.
The new solution has helped support and efficiently manage their considerable rise in sales over the past year.
Richard further comments,