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Harlow Bros are Midlands-based experts in timber and engineered wood products, from merchanting to manufacture. With over 90 years’ trading, Harlow Bros’ portfolio includes a wide range of prestigious projects, ranging from racecourse installations, studs and riding schools to trainer’s yards.
This family-owned business has grown to a multi-million pound operation largely due to its policies of personal service, continuous development, expansion and investment in the future. Despite Harlow’s exponential growth, every customer continues to receive the same high level of individual attention and care that has earned the business its ‘customer first’ reputation.
Harlow Bros has 10 sites – split between three main offices and seven smaller branch offices. With a thriving business and over 200 employees, telephony costs were also a concern. The business need for a cost-effective unified communications solution was clear, in order to maintain the exacting levels of customer care that Harlow has come to be known for.
NT Voice and Data recommended the Avaya IP Office, a system that would meet Harlow Bros’ current and future growth needs. Harlow Bros will use the IP Office’s powerful features to help run their business smoothly, increase their productivity and reduce their telephony costs.
NT’s Sales Director Mark Beardsley said:
Of the solution, Harlow Bros’ IT Manager Mark Savage noted:
Managing Director of Avaya Simon Culmer commented: